HONDA CENTER
SUITE HOLDER MEMBER GUIDE
2
TABLE OF CONTENTS
Table of Contents
Premium Sales And Services Department
Amenities A – Z
Building Policies & Procedures
Suite Information
Food & Beverage Information
Event & Ticket Information
Getting Here
General Building Information
Forms
Index
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4-10
11-14
15-17
18-21
22-26
27-30
31-32
33-35
36
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PREMIUM SALES & SERVICES DEPARTMENT
CONTACT INFORMATION
The Premium Sales and Service staff is dedicated to meeting the needs of our valued Club and
Suite Holders. All members of our staff are well trained and especially sensitive to your unique
needs. Our business hours are Monday – Friday, 9am – 5pm and a representative is in the
arena during all events.
Premium Sales and Services Department • (714) 634-CLUB
Honda Center | 2695 E. Katella | Anaheim, CA 92806
Premium Sales and Services Fax • (714) 940-2822
Premium Sales and Services Email • PremiumSeating@HondaCenter.com
Director of Premium Sales and Services
Tim Thompson • (714) 704-2986
Premium Sales Managers
Geoff Matthews • (714) 940-2852
Patrick Clement • (714) 940-2924
Chris Langan • (714) 749-1709
Manager, Premium Services
Acoya Madsen • (714) 704-2441
Premium Sales and Service Coordinators
Robbie Silva • (714) 940-2919
Katie Boudreau • (714) 704-2485
Assistant Manager, Premium Ticketing
Nick Vassar • (562) 393-0144
Food and Beverage Suites Manager
David Diaz • (714) 704-2928
Southeast Concierge • (714) 704-2649
Northeast Concierge • (714) 704-2648
Southwest Concierge • (714) 704-2659
* Please note that concierge desks are only open during events.
Jack Daniel’s Club and Brewery X Biergarten Reservation Line • (714) 704-2582
Jack Daniel’s Club and Brewery X Biergarten Reservation Email
ClubReservations@HondaCenter.com
Contact Information
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Amenities A – Z
As a Honda Center Suite Holder, you will enjoy a wide array of events throughout the year, with
exclusive amenities, benefits, and premium experiences including:
Additional Club Level Ticket Offers
Extra Club Level tickets are often available for purchase. For events at which we have extra
inventory, an “Extra Ticket Order Form” will be sent to you via email. These offers are available
for a short window of time and your request must be received by the Premium Ticketing office
by the designated deadline on the digital form. Refer to the “Extra Ticket Order Form” for
information regarding when your tickets will be available on your Account Manager.
Anaheim Ducks Playoff Priority
Suite Holders receive their suite tickets for all Ducks home games prior to the start of the Ducks
season. For additional playoff tickets, suite holders will have an early opportunity to purchase
playoff strips for all Ducks home games.
Annual Suite Passes (ASP)
Suites have 4-6 additional tickets available per event. Those that are purchased on an annual
basis are referred to as Annual Suite Passes (ASPs). For all Ducks games, ASPs are included in
your ticket booklet. ASPs are included in the monthly ticket mailing unless your suite is relocated
due to sightlines. The number of ASPs available depends on the capacity of your suite.
Please remember that each guest in a suite must have the appropriate ticket for that suite.
Children two years and older are required to have a ticket for admittance.
Annual Suite Tasting
At the beginning of each Ducks season, Honda Center hosts a tasting event at the building for
suite administrators to sample new menu items and wines that will be available for in-suite
dining during the upcoming season.
ATM Services
Pacific Premier Bank Automatic Teller Machines are located on the Plaza Level at Sections 202
and 214 and on the Terrace Level at Section 402. If you have trouble using the ATMs, please note
that no member of the arena staff has a key to open the ATM to retrieve lost cards or money.
Contact your financial institution to resolve the problem the next business day. Please note:
although ATMs are located throughout the arena, cash is no longer accepted.
Cash to Card Kiosks
To ensure quick and contactless transactions, only cashless payment methods are accepted. All
major credit, debit, and mobile payments are accepted throughout Honda Center, including parking,
concessions, restaurants, box office, and merchandise locations. Cash-to-card machines are
available throughout Honda Center to convert cash to a card for a fee. Cash is no longer accepted.
AMENITIES A – Z
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Amenities A – Z
Company Logo on Ducks Tickets
Suite holders have the option to have their company logo on their physical suite tickets. Prior
to the Ducks season, the servicing team will reach out to the main contact on your account to
coordinate. Note that due to publishing timelines, this is only valid for suites who provide the
information by the provided deadline.
Concierge
During each event, concierge staff is stationed at all private Premium entrances to assist Suite
and Club Seat guests. Private Premium entrances are located at the Southeast, Southwest, and
Northeast corners of the arena.
Ear Plugs
If the ambient volume is overwhelming during an event, please know that you and your guests
can obtain complimentary ear plugs from all concierge desks at the private Premium entrances.
Face Off Fest
This annual event, offered exclusively to Orange Alliance members, is a great opportunity to meet
and get autographs from your favorite Ducks players. Plus, take part in interactive games, hear
from team executives, and skate on the Ducks home ice! This is one of many Orange Alliance
benefits that suite holders receive.
Group Discount to Anaheim Ducks Games
Groups of ten guests or more receive a special discount to select Anaheim Ducks games. Please call
the Anaheim Ducks Group Sales Department at 877-WILDWING (945-3946) for more information.
Honda Center Concession Discount
All ticketed suite guests receive a 10% discount on food and beverage concession purchases as a
part of the Orange Alliance member benefits for Ducks games only. To receive the 10% discount, you
will need to provide your Mighty QR code to be scanned by the concession staff. * Discount does not
apply to alcohol, in-suite orders, Brewery X Biergarten, or Jack Daniel’s Old No. 7 Club purchases.
In-Game Scoreboard Messaging
Suite Holders can post complimentary messages on the Honda Center scoreboard during the
hockey season. To make arrangements please notify the Manager, Premium Services at least 72
hours prior to the game. Messages are posted on the scoreboard during Ducks games only.
Meeting Space
Suite Holders may reserve the Anaheim Room for private meetings or cocktail parties prior to
events. Suite Holders may book the board room up to three (3) times per calendar year at no
charge. The board room is available on a first-come, first-served basis. Catering is available at an
additional cost. Please call the Manager, Premium Services at (714) 704-2441 for more details.
AMENITIES A – Z
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Amenities A – Z
AMENITIES A – Z
Orange Alliance Member Benefits
Suite Holders automatically receive Anaheim Ducks Orange Alliance Member benefits that range
from access to private events to Team Store discounts and more.
Reserved Parking
Each suite has one marked reserved parking space in either Parking Lot 1 or 2. A reserved
parking identification tag will be issued per event. Please place the parking pass on your
dashboard as you enter the parking lot. Our parking attendants will direct you to your reserved
parking space. Reserved parking passes for Anaheim Ducks games will accompany the Anaheim
Ducks Season Ticket booklet. For all other events, reserved parking passes will be sent on a
monthly basis with event tickets for the following month’s events.
Preferred Parking
Along with your one reserved parking pass, Suite Holders will also receive a select number of
preferred parking passes based on the suite capacity. Preferred parking is located in Parking
Lots 1 and 2. Please place the parking pass on your dashboard as you enter the parking lot. Our
parking attendants will direct you to the closest available preferred parking space. Preferred
parking passes for Anaheim Ducks games will accompany the Anaheim Ducks Season Ticket
booklet. For all other events, preferred parking passes will be sent on a monthly basis with event
tickets for the following month’s events.
Premium Update Newsletter
The Premium Update Newsletter is sent bi-monthly via email and includes upcoming event
information, newly announced events at Honda Center, and Anaheim Ducks news and special
announcements. You will receive these emails from PremiumSeating@HondaCenter.com. Your
computer system may mistake this as junk mail since our emails are sent out in masse, so
please check with your IT Department to add our address to your approved senders list.
Premium Sales Manager
Suite Holders have a dedicated Premium Sales Manager to ensure all customer service needs
are met. If you are unsure of your Premium Sales Manager, please call (714) 634-CLUB or email
PremiumSeating@HondaCenter.com for assistance.
Premium Ticket Donation Program
Tickets to any event may be donated to a non-profit organization associated with the Anaheim
Ducks and Honda Center. To donate your tickets, please contact a Premium Sales and Service
Coordinator no later than seven business days prior to the event. A receipt of the donation will
be forwarded to you. Contact a Premium Sales and Services Coordinator at (714) 940-2919 or
(714) 704-2485 for more details.
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Amenities A – Z
AMENITIES A – Z
Premium Will Call
Pre-arranged Standing Room Only (SROs) as well as other ticket orders for suite guests will be
left at the Southeast Concierge Will Call. Please note that the Southeast Concierge Will Call is
different from the Box Office Will Call. SROs and Club Level ticket arrangements can be made no
less than 48 hours in advance of an event by calling the Premium Ticketing office.
Private Entrances
All Suite Holders may use the private entrances at the Southeast, Southwest, and Northeast Doors.
These entrances allow you to enter the building conveniently with direct elevator access to the
Pacific Premier Bank Club Level. The Concierge can assist you with any questions or concerns.
Additionally, the Premium Will Call service for Suite guests is at the Southeast Entrance.
Recognition Wall
See your name displayed prominently on a concourse wall inside Honda Center as a part of
Orange Alliance Member benefits.
Rinks Discount
Show your The Mighty loyalty QR code and receive a free public skating session and skate rental
with paid admission of equal or greater value at any of The Rinks locations (ice or inline). Visit
TheRinks.com for the location nearest you and public skating schedules.
Standing Room Only Tickets (SRO)
Suites have 4-6 additional tickets available per event. Those that are not purchased on an annual
basis are referred to as Standing Room Only Tickets (SROs). For all Ducks games, SROs are
included in the back of your season ticket booklet. For all other events, SROs are available for
those suites that are not relocated due to sightlines. As SROs are scanned for use, your credit
card number on file will be charged. The number of SROs available depends on the capacity of
your suite. The price of these passes varies from event to event.
Requests to purchase SROs must be submitted on the SRO Request Form. Please contact your
Premium Sales Manager or go to DucksHondaCenter.Formstack.com/forms/sro_order_form. (If
an event falls on a weekend, orders for SROs must be received no later than Friday evening at
5:00pm.) Guests may pick up their SROs from the Premium Will Call at the Southeast entrance
on the night of the event.
Please remember that each guest in a suite must have the appropriate ticket for that suite.
Children two years and older are required to have a ticket for admittance.
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Amenities A – Z
AMENITIES A – Z
Suite Furnishings
Suites are outfitted with a telephone, flat screen television with remote control, locking
refrigerator and liquor cabinets, a coat closet, leather couch, bar stools, and a coffee table and/or
cocktail table. Several suites are equipped with ice makers as well.
Should you wish to add a built-in bar counter or buffet table, please notify the Manager, Premium
Services for an estimate. All built-in additions to a suite must be approved by the arena, completed
by Honda Center’s preferred contractor, and paid for by the lessee.
Suite Capacity
Suite capacity, per Anaheim fire code, is posted on the front door of each suite. Please know that
each guest in a suite must have the appropriate ticket for that suite. Guests ticketed for other
areas of the arena will be evicted from the suite and possibly from the building.
Suite Ticket Scanners
You will have access to your suite by scanning your mobile or physical suite ticket underneath the
ticket scanner or by tapping your mobile ticket on the front of the scanner (NFC).
Team Store Discount
All suite holders receive an automatic discount of 15% off all purchases at the Anaheim Ducks
Team Store. Present your The Mighty QR code at the time of purchase to receive your discount.
The Team Store is located on the Plaza level outside of section 207.
The Mighty
The Mighty is the Anaheim Ducks new and improved loyalty program that will encompass and
unite all Ducks fans including you, our Orange Alliance members! The revamped program will
have the same elements of the previous loyalty program that you are accustomed to, but will now
offer new and exciting incentives for participating in the program, as well as new ease of access
through the new Honda Center App.
Although The Mighty will be open for all fans to participate in, Orange Alliance members will
continue to be the only ones who exclusively start with and accrue points for use in the OA
Marketplace which includes all our Auctions, Sweepstakes, and Reward Items such as Ducks
Dollars. Suite Holders will also continue to exclusively receive a 15% discount at the Anaheim
Ducks Team Store and a 10% discount at Honda Center Food and Beverage concession stands*
by scanning your The Mighty QR code, which can be added to your Apple Wallet for ease of use!
The Mighty loyalty program for the 2022-2023 season will go live on October 12th for the Ducks
Home Opener. Rewards must be redeemed by April 13th at the conclusion of the Ducks final
regular season home game.
The Mighty QR code will be accessible on the NHL app and Honda Center app.
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Amenities A – Z
AMENITIES A – Z
For more information visit the FAQ page at AnaheimDucks.com/TheMighty.
Login Info: Your login is the same email address and password that you use to log into your My
Ducks Account (AnaheimDucks.com/MyDucksAccount). If you do not remember your password,
you can click “Forgot password” to go through steps to reset your password or contact your
Account Representative.
Visit AnaheimDucks.com/TheMighty to access the loyalty program or go to the Honda Center
app, tap on Ducks, and then tap on The Mighty loyalty program.
Newsletter: Be on the lookout for The Mighty newsletter for updates on new rewards,
sweepstakes, auctions, and opportunities to earn more points!
Rewards and Ducks Dollars: Redeem your points for unique items, sweepstakes, and auctions!
You can also convert your points into Ducks Dollars to use at the Team Store, concessions, and
restaurants.
CORE Points: Each Orange Alliance Member account will begin the 2022-23 season with CORE
points that are determined by your seat location and years of consecutive membership.
* Terrace Saver Members do not receive CORE Points.
Earn Points: Earn points through purchases at the Team Store, food and beverage, arriving early,
entering away game promo codes, trivia, games and more! Find out more details on how to earn
points at AnaheimDucks.com/TheMighty.
Ticketmaster Pre-Sale Ticket Opportunities
Occasionally, concert promoters will invite Honda Center to offer our Suite Holders pre-sale ticket
opportunities. Pre-sale tickets are often located on the Floor and Plaza Levels, depending on the
event. Offers are sent out via email.
Website for Premium Seat Holders/Premium Portal
A secured informational web page for Premium Members may be found at HondaCenter.com/
Premium-Seating/My-Account/. Expect to find important information about tickets, including ticket
package forms, the online version of the Premium Update Newsletter, “My Ducks Account,” The
Mighty information, restaurant reservations, FAQs, and more. You can also access the webpage
by clicking “My Account” under the Premium Seating menu at the top of HondaCenter.com. Log in
using your email address on file as your username and your account number as your password.
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AMENITIES A – Z
Wild Wing Visits
Wild Wing is the official mascot for the Anaheim Ducks. To arrange for Wild Wing to visit your
suite, please contact the Manager, Premium Services prior to the game. Although it may be
difficult to fit in a visit that is not on the official schedule, you can always notify your suite
attendant or the concierge on the night of the event. Every attempt will be made to add your
suite to Wild Wing’s schedule.
Zamboni Rides
The first intermission Zamboni Ride is often available for guests of suite holders. If you have a
child who is at least seven years old and interested in taking a spin around the ice, contact the
Manager, Premium Services. Due to their popularity, it’s best to make Zamboni ride arrangements
early in the season.
Amenities A – Z
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BUILDING POLICIES & PROCEDURES
Building Policies & Procedures
No Bag Policy
Single pocket clutches and wallets smaller than 5 in. x 9 in. x 1 in. are permitted through all
entrances and are subject to manual inspection. All other purses/bags/clutches will not be
permitted into the venue. Honda Center does not offer a bag check.
Guests who require a diaper bag or purse/bag for items medical in nature, such as prescription
medication, breast pumps, and other special medical equipment, are permitted as long as they
are within 16 in. x 12 in. x 12 in. These medical and diaper bags are required to go through
additional screening and inspection.
Honda Center reserves the right to amend or make changes to this policy at any time.
The bag policy for the Anaheim Ducks ’22-’23 season will be announced at a later date.
For questions, please email ContactUs@HondaCenter.com.
For a complete list of prohibited items, please read on.
Southern California Code of Conduct
The Anaheim Ducks, Honda Center, and Los Angeles Sports Council support the area’s
outstanding collegiate and professional sports teams. In order to ensure a safe and celebratory
environment, we ask that fans refrain from the following behavior at all events:
• Profanity or other offensive language, whether spoken or appearing on apparel
• Smoking
• Intoxication or excessive alcohol consumption
• Bringing prohibited items into the venue
• Throwing of items or liquids
• Entering the playing field or court at any time
• Fighting or other threatening behavior
• Failure to retain ticket and/or present it to event staff if requested to do so
• Resale of tickets at the venue
• Violation of state or local laws
Failure to comply may subject you to ejection or arrest.
Fans are encouraged to report inappropriate behavior to team/venue personnel. We welcome
your help in our efforts to provide an enjoyable experience for all guests.
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BUILDING POLICIES & PROCEDURES
Building Policies & Procedures
Building Security
• All persons entering the Honda Center premises are subject to bag and purse checks
as well as metal detection screening.
• Patrons will require an event ticket upon entry, and all employees, vendors, and other
entities will require either an event ticket, employee ID, or working pass approved and
set up in advance for entry into the venue
• Flash mobs are not allowed on the building premises.
Cameras/Photography
• Cameras with lenses longer than six inches are prohibited inside the arena.
Detachable lenses, regardless of size, are not permitted. The camera policy is subject to
change dependent upon the event promoters’ requirements for each event.
• Video cameras are not permitted.
• Camera bags are not allowed.
• GoPro cameras are not allowed.
• Camera equipment including selfie sticks, camera mounts, gimbals, stabilizers, tripods,
monopods, microphones, and other external equipment is not permitted.
• Binoculars are allowed.
Emergency Information
• Due to the numerous announcement requests we receive each event, Honda Center
will not be able to make public address announcements on behalf of patrons.
• First Aid is located near Section 215-216.
• EMERGENCY EVACUATION – In the event of an emergency, Honda Center personnel
have been instructed and trained to assist you in evacuating the premises.
• Please see a Honda Center employee nearest you if you have an emergency and seek
assistance.
Parking Lots
• All vehicles and patrons are subject to search upon entry into parking lots and/or
building entrances.
• The consumption of alcohol is prohibited by city ordinance. Open flame barbeques are
not permitted.
• All patrons shall comply with the posted rules and regulations at all times.
• The use of any remote-controlled drone is prohibited on, around, or over any of the
arena parking lots and venue.
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BUILDING POLICIES & PROCEDURES
Building Policies & Procedures
Prohibited Items
• Laptops, tablets (non-sporting events only), backpacks, briefcases, wrapped gifts,
coolers, weapons, drums (and other noise-making devices), laser pointers, and Hoverboards
• Confetti, streamers, beach balls, glow sticks or balloons
• Wallet chains
• Gang attire of any kind
• Illegal drugs of any kind
• Booster seats
• Cowbells are allowed into the building for hockey games only.
• No outside food or beverages allowed into venue, including water bottles/containers
(filled or empty). Exceptions may be made for medical reasons or baby food.
• Strollers. The only exception to this policy is if the guest has a ticket to a suite. In
this case, the guest must take the stroller through the South/East, North/East, or South/
West private entrance. Upon entry, the stroller must be folded up and carried to the suite.
• Weapons. Guests, including law enforcement personnel not present in an official
capacity, are prohibited from bringing weapons into the arena. Weapons include, but are
not limited to: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs,
batons, martial arts instruments, pepper spray, tear gas, knives, etc.
• The distribution of promotional items, flyers, handbills, and/or printed materials is not
permitted without written permission of the Honda Center. In addition, vending, peddling,
or product sampling is not allowed.
• Please note: there is no check-in area for prohibited items.
• Clothing that has derogatory or obscene language that could be considered offensive
to other guests.
• Reusable straws made from glass or metal are not permitted.
• Camera equipment including camera bags, selfie sticks, camera mounts, gimbals,
stabilizers, tripods, monopods, microphones, and other external equipment are not permitted.
• Video cameras are not permitted.
• Mountable cameras like GoPro cameras are not allowed.
Any prohibited items confiscated upon entry will not be returned to guest.
Permitted Items
• Tablets are allowed into the venue for sporting events only.
• Umbrellas. Please note: umbrellas may not be permitted for some events.
• Signs are allowed as long as they are not derogatory, obscene, do not block the view
of other guests and are not attached to a pole of any kind. (The sign policy is subject to
change depending on each show’s individual policy.) As a general rule, the size limit of
signs is 26” x 30”.
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BUILDING POLICIES & PROCEDURES
Building Policies & Procedures
Re-Entry Forbidden
In an effort to continue the highest level of safety and security, Honda Center is enforcing a “no
re-entry” policy for all ticketed events. Once a guest who has had their ticket scanned for entry
leaves the arena, they will not be permitted to return using the same ticket. For emergency
situations, please contact a Security or Guest Services Manager.
Smoking/Vaping
Honda Center and its surrounding grounds is a no smoking/vaping facility. All guests are
prohibited from smoking (including electronic cigarettes, vaporizers, marijuana, CBD, or similar
products) inside and outside of the arena at any time.
Ticketing
• Guests may not occupy a seat or remain in an area for which they do not possess a
valid ticket.
• Guests are required to have their ticket on their person at all times and must provide
their ticket upon request.
• Children two years of age and older must have a ticket for admittance.
• Guests must have a Suite or Club Level ticket for admittance onto the Pacific Premier
Bank Club Level.
• Only tickets purchased directly from Ticketmaster or the Honda Center Box Office can
be guaranteed as authentic. Guests should be aware that tickets purchased from other
parties, even if the seller claims they were originally purchased through Ticketmaster or
the Box Office, may be invalid due to fraud or duplication.
• The reselling of tickets at any price on the premises is prohibited.
• Guests shall comply with the rules and regulations printed on the back of his/her
admission ticket at all times.
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Suite Information
SUITE INFORMATION
Capacity
Each suite is labeled on the front door with the maximum guest capacity. This number includes
the amount of Annual Suite Passes (ASPs) or Standing Room Only tickets (SROs) that may be
purchased for each individual suite. Please know that capacity cannot go beyond the number
posted on the front door and that all guests in a suite must be ticketed for that particular suite.
Cleaning and Maintenance
Our housekeeping crew cleans each suite after events. They are also available for immediate
issues (clean spills, empty trash, etc.) during events. All arena-owned furniture and fixture
maintenance is the responsibility of Honda Center. The arena’s Operations Department
performs ongoing preventative maintenance checks.
If a housekeeping or maintenance problem occurs during an event, please contact the Arena
Operator by dialing 0 from your suite’s telephone or alert your suite attendant. Should you have
an issue you would like addressed prior to an event, contact the Manager, Premium Services.
Damage to Suites
As a suite holder, you are responsible for replacing any items in the suite that are damaged
intentionally or as a result of an accident. You will be billed for any damages that occur to the
fixtures and/or furnishings that are not incurred through normal wear and tear.
Extended Usage
Suite guests are permitted to remain in their respective suites up to 45 minutes after the conclusion
of an event. This policy is subject to change on days when the building hosts multiple events.
Flat Screen Televisions
Each suite is equipped with a television and remote control. Televisions have access to limited
in-arena events as well as select local and cable stations. For events which are considered
“dark” in which all lighting is out in the arena (concerts for example), you will experience a
blackout of televisions. This occurs at the request of the event’s promoter or artist and the
televisions are temporarily unavailable for the duration of those performances.
Remote controls have been provided in each suite. Should your remote go missing, please know
that there will be a $75.00 replacement fee.
Food and Beverage
Glass bottles and cans may not leave the suite. Although your suite refrigerator may be
stocked with beverages in glass and plastic bottles and/or cans, we ask that you pour your
beverage into a disposable cup when walking the concourse or sitting in the front balcony
seating area of your suite. Disposable cups are provided in each suite. Absolutely no alcoholic
beverages can leave the building.
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Suite Information
SUITE INFORMATION
Suite Information
SUITE INFORMATION
Glassware
Glassware of any kind is not permitted in the suites. Honda Center Suite Catering will provide
upscale plasticware for your food and beverage needs. With prior approval from the Manager,
Premium Services, Suite Holders are permitted to bring in plastic cups and napkins inscribed
with your company logo.
Keys
One set of keys for each suite are provided to the Suite Holder. The set consists of one (1) key
to the liquor cabinet and one (1) refrigerator key. Additional keys may be ordered through the
Manager, Premium Services at a nominal fee.
Leaving the Suite
When you are ready to leave an event, you may contact the suite kitchen to request a suite
attendant to lock the refrigerator, liquor cabinet, and doors. If you are temporarily leaving the
suite and plan to return, be sure to take your ticket with you to ensure re-entry.
Relocation (Concerts, Theater Events, etc.)
The event promoter and the Premium Ticketing office work closely together to determine
accurate sightlines for our suites. Depending on stage design and configuration, speaker and
prop location, some suites may have an obstructed view of the stage for certain events. Suites
that are impacted by obstructed views are determined by the show and promoter on an event-
by-event basis. For events in which a suite is relocated, please be aware of the following:
• Guests have access to the suite for most events prior to the performance, occasionally
during intermissions and up to 45 minutes after an event. Guests should take their
relocated seats no later than ten minutes prior to the scheduled start time of the event.
Please take this into consideration when ordering food and beverage from the suite
attendant. Failure to leave the suite in a timely manner may cause the promoter to delay
the event and could result in eviction from the building.
• A curtain system is often used to drape the outside of relocated suites due to the
view of the backstage area. Please do not go outside the barstool areas of a relocated
suite. It is crucial the backstage area is not in view.
• Standing Room Only tickets (SROs) may not be ordered for events in which your suite
is relocated.
• If you have purchased your suite’s annual ASPs, please know that whenever your suite
is relocated, your ASP tickets will not be included.
• Every effort is made to pre-determine the stage set-up months prior to the event.
Occasionally the sightlines are better than originally thought and, in those cases,
you and your guests may opt to sit in the suite with the expressed permission of the
event promoter.
• Occasionally the promoter may change stage backdrops, sound, and lighting systems at the
last minute, which may impact your view. As this information is made available, the Premium
Ticketing office will notify you as promptly as possible. In cases in which guests need to be
relocated out of a suite for a better view of the stage, our Box Office and Premium Ticketing
office will work together to get you the best seats available.
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Suite Information
SUITE INFORMATION
Suite Information
SUITE INFORMATION
Suite Personalization
Please contact the Manager, Premium Services with a detailed description or photograph of
the items to be placed in the suite. Anaheim Arena Management and Anaheim Ducks Hockey
Club must approve Suite décor prior to installation. When the items are approved, you will be
expected to make arrangements for installation by a licensed contractor. (Upon termination of
the suite contract, the suite is to return to its original status.) The upkeep of those items is the
responsibility of the suite holder.
Please contact the Manager, Premium Services to make arrangements for posting your company
logo in your suite. Honda Center works with a “preferred” sign company who does excellent work
at competitive prices. However, you are welcome to use an outside sign company as long as we
are provided with a certificate of their insurance.
Telephone
Your suite extension (for internal calls) is posted on the phone, in addition to important extensions
within the arena. Should your phone be inoperable, please notify your suite attendant or the
Manager, Premium Services for quick repair.
Troubleshooting
If a problem arises at any time during a visit to Honda Center, please notify a suite attendant or
the Concierge. Event staff is on duty to assist in any situation.
Should a problem pertain to food and beverage, contact the suite kitchens from the telephone
inside your suite. If you are on the Pacific Premier Bank Club Level, contact (714) 704-3117. If
your suite is on the Plaza Level, contact (714) 704-3167.
For medical emergencies, please dial "0" for the Arena Operator. Emergency Medical Technicians
are on site for every event. First Aid is located on the Plaza Level across from section 216 and
can be reached by calling (714) 704-2641 from your suite phone.
Uninvited Guests
If you suspect there may be an uninvited guest in your suite (guest without a proper ticket),
feel free to inform your suite attendant or dial the Operator at “0” from your suite telephone.
Uninvited suite guests may be subject to eviction from Honda Center.
18
Food & Beverage Information
FOOD & BEVERAGE INFORMATION
Honda Center
The arena offers multiple dining options for suite holders including but not limited to;
concession stands; the Club Level Lounge; Jack Daniel’s Old No. 7 Club; The Wine Cellar,
Preserved by Sub-Zero; and Brewery X Biergarten. All suites have a designated suite attendant
for your in-suite dining needs.
Alcohol Policies
• Bringing any alcoholic beverages into the parking lot or arena is prohibited.
• Alcoholic beverages consumed in the suites must be obtained from Honda Center.
• Fans are not allowed to take any alcoholic beverages out of Honda Center.
• Alcohol is not permitted to be dispersed to ticketed patrons outside of the suite.
• Honda Center reserves the right to discontinue the service of alcoholic beverages to guests in the
suites based on their behavior or abuse of consumption.
• California Law prohibits the sale of alcoholic beverages to persons under the age of 21. Therefore,
patrons under the age of 40 should be prepared to show proper identification and proof of age
when purchasing alcoholic beverages at the arena. Suite guests are required to obey all state and
local laws governing the sale, possession, and consumption of alcohol. Any individual under the
legal drinking age of 21 who is found to be consuming or to have consumed alcoholic beverages
on the property will be subject to eviction.
• We strongly encourage guests not to drink and drive. Concierge can arrange taxi service at your
request.
• Please visit your nearest concession stand to view the posted times for the closing of alcohol
sales, as each time varies from event to event. You can also ask your nearest suite attendance
for these times.
• There are occasional events at which alcohol sales are prohibited. The suite owner will
be notified ahead of time. In those cases, suites may pre-order alcohol to be placed in the
refrigerator and/or liquor cabinet. On these occasions, guests may not take alcoholic beverages
out of the suite. All event information, including alcohol sales updates, will also be available via
the Premium Update newsletter if time permits.
Concessions
The following is a list of concession stands throughout Honda Center. For the most updated list,
please visit HondaCenter.com.
Plaza Level
Anaheim Pizza Co. – Section 223
CPK – Section 210
The Classics – Sections 212 And 219
Burger Bistro – Section 217
Outlaws Smokehouse – Section 224
19
Food & Beverage Information
FOOD & BEVERAGE INFORMATION
Pacific Premier Bank Club Level
Club Level Lounge – Sections 325-301
Jack Daniel’s Old No. 7 Club – Section 312
The Wine Cellar Preserved By Sub-Zero – Section 324
Brewery X Biergarten – Section 307
Terrace Level
The Classics – Sections 402 And 424
Express Eats – Section 411
Sweet Sensation – Section 430
Greatest Hits – Section 434
Anaheim Chili Featuring Wholly Guacamole – Section 443
In-Suite Dining
Food and beverage is available to purchase by ordering ahead of time or during an event.
To place an order ahead of time, please visit the online portal at https://connect.appetizeapp.
com/preorders/buildorder/honda-center/ or by calling the Food and Beverage Suites Manager
at (714) 704-2928. A wider selection of snacks, entrées, salads and desserts are available when
orders are placed by 2:00 P.M. two business days in advance of an event and may also be less
expensive. Please note event days are not considered business days.
During an event, guests may order food and beverage from an event-day menu at any time
through the last intermission of an event. To place an order from a suite, dial extension 3117 on
the Pacific Premier Bank Club Level or extension 3167 on the Plaza Level. Event-day menus and
pricing may vary.
Club Level Lounge
The Club Level Lounge is a private area, giving you exclusive access to freshly prepared food
and beverage options in an exclusive member lounge.
The Jack Daniel’s Old No. 7 Club is a private restaurant and bar for Premium Seat Holders on
the Pacific Premier Bank Club Level to which your suite tickets have access. Enjoy the lively
atmosphere and a great view of the event from the bar or settle into a seat at the restaurant
for a truly exceptional dining experience. Select from a wide variety of freshly prepared
appetizers, entrees, and desserts, or enjoy the nightly chef’s display with a buffet of seasonal
items to satisfy even the most discriminating palates.
20
Food & Beverage Information
FOOD & BEVERAGE INFORMATION
Reservations are strongly recommended. To reserve a table, please visit HondaCenter.com/
Premium-Seating/Club-Restaurant-Reservations/, call (714) 704-CLUB (2582), or email
ClubReservations@HondaCenter.com with the number in your party and the date and time
of your desired reservation. Please also be prepared to give your suite number and account
number. Should any of your dinner guests not possess Pacific Premier Bank Club or any level
suite tickets for the day of the reservation, please mention this when making the reservation.
Wristbands will be provided to those guests so that they have access to the Club Level.
For Anaheim Ducks games, the restaurant opens two hours prior to game time. The Chef’s
Table is served throughout the end of the second intermission and closes at the start of the
third period with the bar menu ending at the 12-minute mark of the third period. For non-Ducks
events, restaurant hours may vary.
The bill for food and beverage purchased must be settled at the conclusion of dining. The Jack
Daniel’s Old No. 7 Club accepts Visa, MasterCard, and American Express.
The Wine Cellar, Preserved by Sub-Zero
The Wine Cellar, Preserved by Sub-Zero is the first dedicated wine destination in an
entertainment venue. The exclusive wine cellar is accessible on the Pacific Premier Bank Club
level via any level suite ticket. Over 240 different wines are offered from all over the world.
Our dedicated sommeliers are available to answer questions and assist guests in finding the
perfect wine to enjoy. All wines can also be delivered to your suite.
The Wine Cellar is open for all Ducks games. For non-Ducks events, hours may vary.
Brewery X Biergarten
The Brewery X Biergarten, located just off the Pacific Premier Bank Club Level concourse,
features more than 15,000 square feet of indoor/outdoor entertainment space, upscale décor,
and service of the highest degree in a one-of-a-kind environment that is uniquely Southern
Californian. The Biergarten features an enhanced food and beverage menu, including the
addition of Brewery X Biergarten beer on tap.
Suite holders receive two complimentary passes. If you need additional passes, please contact
your Premium Sales Manager.
Reservations are strongly recommended. To reserve a table please visit HondaCenter.com/
Premium-Seating/Club-Restaurant-Reservations/, call (714) 704-CLUB (2582), or email
ClubReservations@HondaCenter.com with the number in your party and the date and time of your
21
Food & Beverage Information
FOOD & BEVERAGE INFORMATION
desired reservation. Please also be prepared to give your suite number and account number.
Hours of operation begin two hours before the start of the game. Please note that you will
not have access to the concourse or your suite until 1.5 hours before the start of the game.
Brewery X Biergarten is open for most non-Ducks events.
Outside Food and Beverage
No outside food or beverages are allowed in Honda Center. Exceptions are made for baby
food and food for medical reasons. We do make exceptions for wine and birthday cakes (to be
brought to the restaurant or the suite); however, corkage and cake cutting fees will apply. To
avoid entrance issues, please to notify the Manager, Premium Services at (714) 704-2441 prior
to coming to the building with these items.
22
Event & Ticket Information
EVENT & TICKET INFORMATION
Additional Club-Level Tickets
Extra Club-level tickets are often available for purchase. For those events in which we have
extra inventory, an “Extra Ticket Order Form” will be sent to you via email. These offers are
available for a short window of time and your request must be received by the Premium
Ticketing office by the designated deadline on the digital form. Refer to the Extra Ticket Order
Form for information regarding when your tickets will be available on your Account Manager.
Anaheim Ducks Playoff Priority
Suite Holders receive their suite tickets for all Ducks home games prior to the start of the
Ducks season. For additional playoff tickets, suite holders will have an opportunity to purchase
playoff strips for all Ducks home games.
Annual Suite Passes (ASP)
Suites have 4-6 additional tickets available per event. Those that are purchased on an annual basis
are referred to as Annual Suite Passes (ASPs). For all Ducks games, ASPs are included in your
ticket booklet. ASPs are included in the monthly ticket mailing unless your suite is relocated due to
sightlines. The number of ASPs available depends on the capacity of your suite.
Please remember that each guest in a suite must have the appropriate ticket for that suite.
Children two years and older are required to have a ticket for admittance.
Box Office
For Individual ticket purchases, Honda Center Box Office is open Monday-Friday, 10 a.m. to 3 p.m.
and extended hours on event days. Please note extended hours vary depending on the event.
Calendar of Events
View the upcoming events for Honda Center by visiting HondaCenter.com or see the most
recent Premium Update newsletter.
Cancelled/Rescheduled Events
In the event of a cancelled or rescheduled show, the Premium Sales and Services Department
will make every effort to notify all clients via email and, time permitting, the Premium Update
newsletter.
Children’s Tickets
All children two years of age and older must have a ticket to enter the arena. Children must
have a ticket in the suite with the adult who is accompanying them.
Delivery of Suite Tickets
The Premium Ticketing office will mail your tickets to all events (except Anaheim Ducks games)
on a monthly basis. Tickets should be received mid-month for the following month’s events. For
example, tickets to January events will be sent mid-December.
23
Event & Ticket Information
EVENT & TICKET INFORMATION
Tickets for the Anaheim Ducks season as well as the parking information for these games are
sent to Suite Holders at the beginning of the hockey season.
Any Standing Room Only (SROs) or extra Club Level Tickets that are pre-ordered will be
available on account manager once the request is processed.
Disabled Seating
Disabled seating is available throughout Honda Center on the Plaza, Pacific Premier Bank Club,
and Terrace Levels. Availability of locations is dependent upon event seating configuration. For
availability and exact locations based on a particular event, please contact the box office at
(714) 704-2500 or Ticketmaster at (714) 740-2000 prior to the event.
Each suite is equipped with an arena chair that is easily removed for wheelchair access. This
particular seat is clearly marked, equipped with castors, and may be moved out of the back row
to accommodate a wheelchair. Notify the Manager, Premium Services at (714) 704-2442 should
this seat need to be completely removed for an event.
Doors/Opening Time
There are three main entrances to Honda Center: North (facing Parking Lot 3), South (facing
Katella), and East (facing the Santa Ana riverbed). For Suite guests, there are three additional
private entrances at the Northeast, Southeast, and Southwest corners of the building. A Premium
Will Call desk is located inside the Southeast Entrance. Guests with dinner reservations at the Jack
Daniel’s Old No. 7 Club may enter through the Southeast Entrance prior to the building’s official
opening time. The doors to Honda Center open either 60 or 90 minutes prior to an announced
event starting time. Please be sure to check the website at HondaCenter.com for times.
Door Delays
There are times when, due to unforeseen changes with the event production schedule (such as
sound checks, rehearsals, etc.), we are unable to allow guests into the arena at the previously
planned time. The building staff is in constant communication with the show’s production crew.
As soon as they give us permission to open doors, we immediately do so, and we work to get all
of our guests into the arena as quickly as possible.
24
Event & Ticket Information
EVENT & TICKET INFORMATION
Ducks Ticket Management
My Ducks Account by Ticketmaster is a one-stop shop for online account management of
your Anaheim Ducks tickets. Track usage of your Anaheim Ducks tickets, update your account
profile, and transfer your tickets to another party from your own personal online account.
ACCESS YOUR PERSONAL ACCOUNT TODAY
STEP 1: Go to AnaheimDucks.com and select My Ducks Account
STEP 2: Log in to your personal account with your Ticketmaster email address and
password; any questions concerning your login and password can be directed to your
Premium Sales Manager.
STEP 3: Start managing your tickets; it’s that easy!
MOBILE TICKETING
Ducks mobile ticketing provides fans the ability to use their mobile device as their ticket,
providing access to Honda Center via a unique barcode that can be scanned from your device’s
screen. Not only do you have quick access to your tickets, but transferring and re-selling*
your tickets from your phone is now easier than ever! For instructions on how to access your
account from your phone, please visit AnaheimDucks.com/MobileTicketing.
NOTE: You must have a My Ducks Account with Ticketmaster to use mobile ticketing. If you do
not already have a My Ducks Account, please visit AnaheimDucks.com/MyDucksAccount.
TRANSFER YOUR TICKETS
Any suite ticket (including ASPs and excluding SROs), can be sent via ticket transferring. This
option allows you to transfer tickets to friends, family or clients. Simply log in to your personal
account and select the ticket or group of tickets you wish to send, enter the recipient’s
information, and select “Transfer.” This is also an easy and economical option if your hard
tickets are inaccessible (left at home or the office, for example).
HOW IT WORKS
Each of your suite tickets carries a unique barcode, ensuring that they are authentic. During
the transferring process, the barcode on your original physical ticket is cancelled and a new
one is issued electronically. The recipient is sent a new ticket with a unique barcode that can
be accessed on Account Manager. Due to the cancelling of barcodes on the original ticket,
please note which ticket number you are forwarding so you do not try to enter the building with
an invalid barcode. Access will not be granted with an invalid barcode.
WHAT IS THE FEE?
There is no fee for forwarding or transferring your tickets to another party.
25
Event & Ticket Information
EVENT & TICKET INFORMATION
Event Notification
Upcoming events, as well as newly announced events at Honda Center, are noted in the
Premium Update Newsletter. These emails will come from PremiumSeating@HondaCenter.com.
A complete event schedule is always available at HondaCenter.com.
Group Discount to Anaheim Ducks Games
Groups of ten guests or more receive a special discount to select Anaheim Ducks games. Please call
the Anaheim Ducks Group Sales Department at 877-WILDWING (945-3946) for more information.
Lost or Stolen Tickets
Event tickets are valuable items, and we recommend that they are kept in a secure place.
Lost or stolen tickets must be reported immediately to the Premium Ticketing office prior
to the event. Please complete the Lost or Stolen Ticket form and email to PremiumSeating@
HondaCenter.com. Please also call the Manager, Premium Services at (714) 704-2441 as soon
as possible, so arrangements can be made to accommodate guests attending the event.
Premium Will Call
Pre-arranged Standing Room Only (SROs) as well as other ticket orders for suite guests will be
left at the Southeast Concierge Will Call. Please note that the Southeast Concierge Will Call is
different from the Box Office Will Call. SROs and Club Level ticket arrangements can be made
no less than 48 hours in advance of an event by calling the Premium Ticketing office.
Standing Room Only Tickets (SRO)
Suites have 4-6 additional tickets available per event. Those that are not purchased on an
annual basis are referred to as Standing Room Only Tickets (SROs). For Ducks games, SROs
are included in the back of your season ticket books. As SROs are scanned for use at Ducks
games, your credit card number on file will be charged. For all other events, SROs are available
for purchase to those suites that are not relocated due to sight-lines. Requests to purchase
SROs for non-Duck events must be submitted on the SRO Request Form. Please find the SRO
Request Form by visiting https://duckshondacenter.formstack.com/forms/sro_order_form.
The price of these passes varies from event to event. (If an event falls on a weekend, orders
for SROs must be received no later than 5:00 P.M. on Friday evening.) The number of SROs
available depends on the capacity of your suite. Guests may pick up their SROs from the
Premium Will Call at the Southeast entrance on the night of the event or you can access digital
tickets anytime on Account Manager.
Please remember that each guest in a suite must have the appropriate ticket for that suite.
Children two years and older are required to have a ticket for admittance.
26
Event & Ticket Information
EVENT & TICKET INFORMATION
Ticketmaster
Inquiries and availability of seat locations other than Club-level seating should be directed to
Ticketmaster by calling (714) 740-2000 or (213) 480-3232 or visiting www.ticketmaster.com.
Ticketmaster Pre-Sale Ticket Opportunities
Occasionally, concert promoters will invite Honda Center to offer our Suite Holders pre-sale
ticket opportunities. Pre-sale tickets are often located on the Floor and Plaza Levels, depending
on the event. Offers are sent out via email.
27
Getting Here
GETTING HERE
Driving Directions
There are several ways to enter Honda Center from Interstate 5, Highway 57, and Highway 55.
From 57 South or North
From 57 South or North, exit Katella and go East. Turn left onto Douglass Road, and Honda
Center is on the right-hand side.
From 5 South or North
From 5 South or North, exit Katella and go East for 1.5 miles. Turn left onto Douglass Road, and
Honda Center is on the right-hand side.
From 55 South or North
From 55 South or North, exit Katella and go West for 2.3 miles. Turn Right onto Douglass Road,
and Honda Center will be on the right-hand side.
Parking Directions
Parking passes for Anaheim Ducks games will accompany your Anaheim Ducks Season Ticket
booklet. For all other events, parking passes will be sent monthly with event tickets for the
following month’s events. Please know that parking prices are subject to change and that all
vehicles are subject to search upon entry into the parking lots.
28
Getting Here
GETTING HERE
GATE 3
All of the above routes guide the driver through to Douglass Road, at which point the parking
lot entry will be GATE 3. Once at GATE 3, follow the “Club and Suite Parking” signs and stay to
the right hand side as you approach the parking booths. Tear off the bottom portion of your
parking pass and hand the stub to the cashier inside the parking booth. Park as directed. GATE
3 is always open. Please note that access to Douglass Road and subsequently GATE 3 may
occasionally be closed off from Eastbound Katella by Anaheim Traffic Control. If you encounter
this, continue forward on Katella and make a U-turn at the next turnout. Then make a right on
Douglass Road and continue to GATE 3.
Please note that Premium Clientele are not obligated to use our special driving instructions;
they are merely suggested routes. Should you use another alternative, please note these helpful
hints for other parking entrances at Honda Center:
29
Getting Here
GETTING HERE
GATE 4
Follow the “Event Parking” signs on Phoenix Club Drive until you reach the parking booths. Tear
off the bottom portion of your parking pass and hand the stub to the cashier inside the parking
booth. Park as directed. Please note that GATE 4 will close one half hour after the beginning of
each event.
Accessible Parking
Accessible parking is available at Honda Center in front of the South entrance that faces
Katella Avenue and the East entrance that faces the Santa Ana riverbed (in front of the box
office). To be admitted into these parking areas, vehicles must display a current state-issued
window pass or license plate. Disabled parking spaces fill quickly, so please make arrangements
to arrive early.
Limo/RV/Bus Parking
Parking is available for concerts and special events for $50. All other events and Ducks
games cost $40. Limousine parking is subject to availability. Party bus drop-off/pick-up can be
arranged prior to an event. Please contact the Manager, Premium Services for more details.
Preferred Parking
Along with your one Reserved Parking pass, Suite Holders also receive a select number of
Preferred passes based on the suite capacity. Preferred Parking is located in Parking Lots 1 and
2. Please place the parking pass on your dashboard as you enter the parking lot. Our parking
attendants will direct you to the closest available preferred parking space. Preferred parking
passes for Anaheim Ducks games will accompany the Anaheim Ducks Season Ticket booklet.
For all other events, preferred parking passes will be sent on a monthly basis with event tickets
for the following month’s events.
Reserved Parking
Each suite has one marked reserved parking space in either Parking Lot 1 or 2. A reserved
parking identification tag will be issued per event. Please place the parking pass on your
dashboard as you enter the parking lot. Our parking attendants will direct you to your reserved
parking space. Reserved parking passes for Anaheim Ducks games will accompany the Anaheim
Ducks Season Ticket booklet. For all other events, reserved parking passes will be sent on a
monthly basis with event tickets for the following month’s events.
30
Getting Here
GETTING HERE
Rideshare/Taxi Service
Pickup: The designated pickup is located across Katella Ave. at the Anaheim Regional
Transportation Intermodal Center (ARTIC) at 2626 E. Katella Avenue, Anaheim 92806.
Guests will exit Honda Center, walk the designated sidewalk towards Katella Ave., and
follow traffic control officer instructions.
Drop Off: Guests using rideshare services and taxis can be dropped off at the Anaheim
Regional Transportation Intermodal Center (ARTIC) at 2626 E. Katella Avenue, Anaheim
92806. Drivers must access Douglass Road from Katella Ave. and follow traffic control
officer instructions.
Tailgating
Tailgating is allowed in the Honda Center parking lot. No vehicle may occupy more than one
parking space. Consumption of alcohol is strictly prohibited. Open flame barbecues are not
permitted in the parking lots.
Train
The Amtrak Train Station is located at the Anaheim Regional Transportation Intermodal Center
(ARTIC) at 2626 E. Katella Avenue, Anaheim 92806, which is within a few blocks of Honda
Center. For train schedules and rates please visit www.amtrak.com or call (800) USA-RAIL.
31
General Building Information
GENERAL BUILDING INFORMATION
Anaheim Ducks Hockey Club
Honda Center is the home of the National Hockey League Anaheim Ducks. For more information
on the Anaheim Ducks, please visit AnaheimDucks.com or call 877-WILDWING (945-3946).
Anaheim Arena Management
Anaheim Arena Management is responsible for booking all events that come to Honda Center, as
well as maintaining the building.
Elevators
Elevators are located throughout the Plaza Level concourse for guests ticketed on the Pacific
Premier Bank Club Level and guests needing special assistance to the Terrace Level.
First Aid
The First Aid room is located on the Plaza Level outside section 216. Emergency Medical Technicians
(EMTs) will staff the room from the time the doors open until the conclusion of the event.
Found Children
Every child should be told to contact an usher or Security Team Member should they become
separated from their family or group. A lost child will be taken to Guest Services on the Plaza
Level outside section 214. Lost parents should follow the same procedure.
Guest Services
The Guest Services desk is located on the Plaza Level outside section 214. The Guest Services
desk is staffed throughout the game with Ducks personnel to offer wheelchair assistance,
issue hearing assistive devices, provide game day notes, and answer all your questions about
promotions and community development programs. Guest Services is also staffed with a Honda
Center employee that can assist with any questions pertaining to the building. There is a mother’s
nursing pod available outside section 224/225. Please ask the Guest Services desk for access.
Lost and Found
Any item that has been lost or found during or after an event should be reported to the Guest
Services desk located on the Plaza level outside section 214. If you are looking for a lost item after
an event, contact Anaheim Arena Management’s Administration Office at (714) 704-2400. Items
are held for 30 days, then disposed of or donated appropriately.
Restrooms
Restrooms are located on each level of the arena. All restrooms are wheelchair accessible. Each
Plaza Level suite has a private restroom.
32
General Building Information
GENERAL BUILDING INFORMATION
Seating Levels
The arena has four levels: the Floor Level or 100 Level; the Plaza Level or 200 Level; the Pacific
Premier Bank Club Level or 300 Level; and the Terrace Level or 400 Level. Seating varies by
event and not all areas may be available at all events. There are ADA seating areas available
per each floor. Please contact the box office at (714) 704-2500 for assistance.
Service Animals
Working guide dogs or trained service animals assisting guests are welcome inside Honda
Center. All service animals must remain on a leash or in a harness at all times.
33
Forms
FORMS
General Information
To order additional suite tickets, report lost or stolen tickets, and request change of address
please complete the appropriate forms and email them to your Premium Sales Manager or
PremiumSeating@HondaCenter.com.
Request for Standing Room Only (SRO) Tickets
Please complete the SRO Ticket Request form by visiting https://duckshondacenter.formstack.
com/forms/sro_order_form.
Tickets will be available on your Account Manager once the order is processed. If you have any
questions, please reach out to your Premium Sales Manager.
34
Forms
CHANGE OF ADDRESS FORM
Please complete this form and mail or fax it to the Premium Ticketing office. If you have any
questions, please contact Premium Ticketing office.
Mailing Address:
Premium Sales and Service Department
Honda Center
Attn: Premium Ticketing office
2695 East Katella Avenue
Anaheim, CA 92806
Fax Number:
(714) 940-2822
Account #: Account Name:
Please make any necessary changes listed below to update my account.
(Account name cannot be changed.)
Contact Name:
Address:
City: State: Zip:
Day Phone: Evening Phone:
Cell Phone: Fax Number:
Email Address:
I, , am the account holder of record or contact.
Signature:
Print Name: Date:
Please email this completed form to your Premium Sales Manager or
email PremiumSeating@HondaCenter.com.
35
Forms
SUITE SEATS LOST / STOLEN TICKET FORM
This letter serves as confirmation of lost or stolen Suite seat ticket(s) for the following event at
the Honda Center.
Event: Date: Time:
Suite Seat Location: Seat Number(s):
Account Name: Contact:
Contact Phone:
Reprinted tickets held at Southeast Concierge for:
Explanation:
Please include your credit card information below.
Visa Mastercard American Express
Card Number: Exp. Date:
Name on Card:
Signature:
I understand and accept the following Honda Center procedures for Suite/Club seat tickets
reported as lost or stolen.
-After completion and submission of this form, the Suite holder will be issued reprinted tickets
to replace the original lost/stolen tickets, and at this point, the original tickets are no longer
valid and will not be permitted into the building.
-The reprinted tickets will be available for pick-up at the Southeast Concierge one (1) hour prior
to the event for which the tickets were reissued. Reprinted tickets will not be mailed, or be
available for pick-up prior to the event date.
-IMPORTANT! Reprinted tickets will supersede the original lost/stolen tickets. If any guest(s)
attend the event with the reported lost/stolen tickets they will be questioned as to how they
received the tickets for the purpose of a written report, and will be given these options:
• If tickets for the event are available for purchase, the guest(s) with the reported lost/
stolen ticket(s) will be escorted to the box office to make the purchase – if they so
choose. There is no guarantee that the purchased tickets will be of comparable location
as the original tickets. No refunds are available.
• If tickets for the event are not available for purchase, the guest(s) with the reported lost/
stolen tickets will not be able to attend the event, and will be escorted out of the arena.
Signature of Record Date
Please email this completed form to your Premium Sales Manager or
email PremiumSeating@HondaCenter.com.
36
Index
INDEX
Accessible Parking
Access Your Personal Account Today
Additional Club Level Ticket Offers
Additional Club Level Tickets
Alcohol Policies
Amenities A-Z
Anaheim Arena Management
Anaheim Ducks Hockey Club
Anaheim Ducks Playoff Priority
Annual Suite Passes (ASP)
Annual Suite Tasting
ATM Services
Box Office
Brewery X Biergarten
Building Policies and Procedures
Building Security
Calendar of Events
Cameras/Photography
Cancelled/ Rescheduled Events
Cash to Card Kiosks
Change of Address Form
Children’s Tickets
Cleaning and Maintenance
Club Level Lounge
Company Logo on Ducks Tickets
Concessions
Concierge
Contents
Damage to Suites
Delivery of Suite Ticket
Disabled Seating
Door Delays
Doors/Opening Time
Driving Directions
Ducks Ticket Management
Ear Plugs
Elevators
Emergency Information
Event Notification
Extended Usage
Face Off Fest
First Aid
Flat Screen Televisions
Food and Beverage
Food and Beverage Information
Forms
Found Children
General Building Information
Getting Here
Glassware
Group Discount to Anaheim Ducks Games
Guest Services
Honda Center
How it Works
Index
In-Game Scoreboard Messaging
In-Suite Dining
Jack Daniel’s Old No. 7 Club
Keys
Leaving the Suite
Limo/RV/Bus Parking
Lost or Stolen Tickets
Lost / Stolen Ticket Form
Lost and Found
Meeting Space
Mobile Ticketing
No Bag Policy
Orange Alliance Member Benefits
Outside Food and Beverage
Parking Directions
Parking Lots
Permitted Items
Preferred Parking
Premium Sales Manager
Premium Sales & Services Department Contact Information
Premium Ticket Donation Program
Premium Update Newsletter
Premium Will Call
Private Entrances
Prohibited Items
Recognition Wall
Re-Entry Forbidden
Relocation (Concerts, Theatre events, etc.)
Request for Standing Room Only (SRO) Tickets
Reserved Parking
Restrooms
Ride Share/Taxi Service
Rinks Discount
Seating Levels
Service Animals
Smoking/Vaping
Southern California Code of Conduct
Standing Room Only Tickets (SRO)
Suite Capacity
Suite Furnishings
Suite Information
Suite Personalization
Suite Ticket Scanners
Tailgating
Team Store Discount
Telephone
The Mighty
The Wine Cellar, Preserved by Sub-Zero
Ticketing
Ticketmaster
Ticketmaster Pre-Sale Ticket Opportunities
Train
Transfer Your Tickets
Troubleshooting
Uninvited Guests
Website for Premium Seat Holders/Premium Portal
What is the Fee?
Wheelchairs
Wild Wing Visits
Zamboni Rides
29
24
4
22
18
4-9
17, 31
17, 31
4, 22
4, 15, 22
4
4
4, 7, 14, 16, 22, 23, 25, 29, 32, 35
3, 5, 18, 19, 20, 21
11, 12, 13, 14
12
22
12, 13
22
4
34
22
15
18, 19
5
4, 9, 18
3, 5, 7, 10, 17, 18, 25
2
15
22
23
23
23
25
24
5
31
12
25
15
5
12, 17, 31
15
3, 5, 8, 9, 15, 16, 17, 18, 19, 20, 21
18, 19, 20
33
31
31, 23
27, 28, 29, 30
16
5, 25
14, 31
4, 5, 6, 7, 8, 9, 11, 12, 13, 14, 15, 16, 17, 18, 21, 22,
23, 24, 25, 26, 27, 28, 29, 30, 31, 32
24
36
5
4, 18, 19
5, 18, 19, 20, 23
16
16
29
25, 33
35
31
5
24
11
5, 6, 7
21
27
6, 12, 27, 29, 30
13
6, 29
3, 6, 7, 20, 24, 33, 34, 35
3
6
6, 9, 18, 22, 25
7, 23, 25
7, 23
11, 13
7
14
16
33
6, 29
31
30
7
32
32
11, 14
11
7, 15, 16, 25
6, 8, 29
8
15, 16, 17
17
8
30
6, 8
8, 15, 17
7, 8, 9
18, 19, 20
4, 7, 14, 16, 22, 24, 25, 34
9, 14, 23, 24, 26
9, 26
30
24
17
17
9
24
23, 31
10
10
